售後服務承諾

摘要：<span style="font-size:x-small;white-space:normal;">&nbsp;</span><span style="white-space:normal;"></span> <p class="MsoNormal" style="margin:0cm 0cm 0pt;white-space:normal;"> 售後服務承諾：&nbsp; </p> <p class="MsoNormal" align="center" style="margin:0cm 0cm 0pt;white-space:normal;text-align:center;background:white;"> <span style="font-size:large;"><span style="font-family:黑體;font-size:16pt;"><strong>售 後 服 務</strong></span></span> </p> <p class="MsoNormal" align="center" style="margin:0cm 0cm 0pt;white-space:normal;text-align:center;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 48pt;white-space:normal;text-indent:-48pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋體;font-size:12pt;">冠測公司以“為客戶提供*好的產品和*好的服務”為價值觀，以“今天的質量就是明天的市場”為經營理念，始終把客戶的需求放在首位，並把它貫穿到產品的研發、生產、安裝、銷售及售後服務的各</span><span style="font-family:宋體;font-size:12pt;">個環節中。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1</span><span style="font-family:宋體;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>設備免費安裝調試，並對儀器操作人員的日常操作使用，常見故障的判定及應急解決辦法和**培訓，全程免費係統培訓。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2</span><span style="font-family:宋體;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>&nbsp;所有產品自合格出廠之日起保修期為<span lang="EN-US">1</span>年，終身維修，保修期內免費上門維修（人為因素或不可抗拒的自然現象所引起的故障或破壞除外），軟件終身免費升級。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3</span><span style="font-family:宋體;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>用戶在正常使用中出現性能故障時，在接到設備故障通知後，<span lang="EN-US">2</span>小時做出反應，並給予解決，如未能解決，會在<span lang="EN-US">72</span>小時到達現場解決問題至設備正常使用為止。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4</span><span style="font-family:宋體;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>在保修期內，以下情況將實行有償維修服務，</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋體;font-size:12pt;">（<span lang="EN-US">1</span>）<span lang="EN-US">.</span>由於人為或不可抗拒的自然現象而發生的損害</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋體;font-size:12pt;">（<span lang="EN-US">2</span>）<span lang="EN-US">.</span>由於操作不當而造成的故障或損壞</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋體;font-size:12pt;">（<span lang="EN-US">3</span>）<span lang="EN-US">.</span>由於對產品不正確的安裝，經他人維修而損壞</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5</span><span style="font-family:宋體;font-size:12pt;">、<span lang="EN-US">&nbsp;</span>超過質保期的產品進行保養和維修應由用戶承擔維修、易損易耗零件及往返運輸費用的成本費。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 72pt;white-space:normal;text-indent:-72pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 60pt;white-space:normal;text-indent:-18pt;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">6、</span><span style="font-family:宋體;font-size:12pt;">在進行安裝調試前用戶方應做好準備工作，並予以提前通知，具體安裝調試日期雙方可以協商而定。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 42pt;white-space:normal;background:white;"> <span lang="EN-US" style="font-family:宋體;font-size:12pt;">&nbsp;</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 84pt;white-space:normal;text-indent:-84pt;background:white;"> <span lang="EN-US" style="font-family:宋體;color:blue;font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="font-family:宋體;color:blue;font-size:12pt;">備注：為保證儀器的質量在運輸過程中不遭到損壞，儀器到貨後，客戶應對所到貨物的外包裝進行檢查，若發現有異常或破損，需要以電話或書麵形式通知我公司，請勿在我公司所派安裝工程師未到之前開箱驗貨，謝謝配合！！</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 12pt;white-space:normal;background:white;"> <br /> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> &nbsp;<strong>&nbsp;</strong> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120.45pt;white-space:normal;text-indent:-120.45pt;background:white;"> <strong>&nbsp;&nbsp;&nbsp;&nbsp;</strong><span style="font-size:12pt;"><strong>全程監控：<br /> </strong>客戶隻需一個電話，售後服務部采用一站式模式、首問負責製、全程監控實施並跟蹤處理結果，確保客戶滿意。</span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋體;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> <span style="font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;<strong>&nbsp;&nbsp;全心服務：</strong>&nbsp;<span style="font-family:宋體;">利用信息資源，建立完整的客戶檔案，通過技術服務解決客戶產品使用過程中出現的問題，並通過定期電話回訪服務了解產品使用狀況，提供技術谘詢及指導。</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋體;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 156pt;white-space:normal;text-indent:-156pt;background:white;"> <span style="font-size:12pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>溝通協調：</strong><span style="font-family:宋體;">通過加強溝通交流，提高信息傳遞的及時性，準確性，深入市場，傾聽用戶心聲，了解客戶願望。</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt;white-space:normal;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋體;">&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 132pt;white-space:normal;text-indent:-132pt;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋體;">&nbsp;&nbsp;&nbsp;&nbsp;<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;&nbsp;&nbsp;</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 108pt;white-space:normal;text-indent:-108pt;background:white;"> <span style="font-size:12pt;"><span lang="EN-US" style="font-family:宋體;color:blue;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>備 &nbsp;&nbsp; 注：</strong>&nbsp;<span style="color:#000000;font-size:x-small;font-family:Tahoma;">&nbsp;北京冠測售後服務承諾客戶</span><br /> </span><span style="font-family:宋體;color:blue;">冠測公司所供產品均經過標準化生產、嚴格測試並檢驗合格後才出廠的，質量 和性能**，服務上等，質優價廉</span></span> </p> <p class="MsoNormal" align="left" style="margin:0cm 0cm 0pt 120pt;white-space:normal;text-indent:-120pt;background:white;"> <br /> &nbsp; </p>